Concordia University

Creating a LEAN Office

Course Code: CEPS 1086E
The LEAN concept of optimal resource management was created in Japan for Toyota's manufacturing arm. Today, it's used in offices everywhere to increase efficiency. When you look closely at any business or service practice, there's a lot of fat, a lot of waste. And this one-day workshop with expert Marc Cloutier will show you exactly where to trim so you can stay lean. This is one of two highly specialized workshops that can help make you a precious asset in any organization. Take either one or better still, take both and get super lean!

Your take-away

This workshop will empower you to:
• Understand the seven common types of waste in office processes;
• Learn the difference between value-added and non-value added;
• Grasp the fundamentals of LEAN principles, guidelines and the musts;
• Demonstrate the benefits of LEAN in the office;
• Understand the difference and similarities between manufacturing LEAN and Office LEAN;
• Identify potentially wasteful processes and areas where the LEAN office can work;
• Become comfortable planning and implementing LEAN practices.

Our approach

This workshop is based on an optimized practical approach that mixes active learning, group sessions, team exercises and discussions. In short, you’ll learn by thinking, talking, doing and sharing.

Who benefits the most?

• Anyone who wants to better understand the concept of LEAN manufacturing or office.
• Mid- to senior-level managers and executives who want to implement new ways of reducing waste and optimizing resources.
• Managers and employees who want to broaden their career perspectives through new learning opportunities.
• Employers who want to give their employees a great learning opportunity that will contribute to the success of their organization.

We're flexible. That means workshops can be customized for corporate groups and offered on the date of your choosing, in your office or in one of our campus locations.

Important details

1) Registration fee includes course materials, lunch and refreshments.
2) In the event we don’t have enough participants, the workshop will be cancelled and you will, of course, be reimbursed in full.

Concordia CCE Loyalty Discount

All students who meet at least one of the following conditions, will receive a 10% discount on their CCE course or workshop tuition fees:

1)   Have completed a CCE, Undergraduate or Graduate course at Concordia University in a prior academic term;

2)   Have completed a language proficiency test (IELTS) at CCE;

3)   Have completed a CCE Professional Development Seminar/Workshop.

This discount is based on the information maintained in the Concordia University student information system.

NOTE: This discount does not apply to a language proficiency test enrollment (IELTS) nor to application fees for admission to a CCE program of study.


Your trainer

Marc Cloutier, P. Eng
To put it simply, Marc is passionate about performance and quality. For the past 30 years, he has been actively involved in the fields of process improvement, quality control and training in companies including Bell Products, Pratt & Whitney Canada, Bombardier Aerospace and SNC Tec. Over the years, he has coached improvement teams in mining, processing and service organisations around the world. Since 2003, he has been a senior consultant with Makenaki Consultations.

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