SENIOR CLERK, SIS AIR AND ELECTRONIC PAYMENT ADMINISTRATIVE SUPPORT (P5257B)

STUDENT ACCOUNTS & UNIVERSITY CASHIERS OFFICE

Note

This is a full-time leave replacement effective until March 10, 2014.

Scope

Reporting to the Manager, the incumbent provides technical support for the SIMS AIR module of the SIS; administers the University’s Moneris merchant and eSelectPlus merchant accounts ensuring that all merchants strictly maintain PCI compliance. He/she creates and maintains electronic departmental forms and small databases; and, is a member of the Student Accounts Development Committee.

Primary responsibilities

• Assist the Manager with the management of the SIMS (AIR) billing and collection system, and the interface to the (Banner) Financial Information System. Provide support for the AIR system, evaluate and report system problems to IITS and provide a detailed description of the problem. As a member of the SADC team, work with IITS to establish functional requirements for new programming requirements or development. Create and run queries against the database as needed. Test all programming modifications and sign­ off the modifications for implementation. Responsible for the set-up and run AIR jobs on SIMS, lead and support the staff that review and verify the output, and sign-off on the output.
• Administer all existing and new Moneris merchant and online eSelectPlus merchant accounts for the University. Ensure that PCI compliance for each merchant account is strictly maintained. Provide support for all POS Terminals. Before opening a new merchant account, evaluate the payment processing needs of the unit requesting the account and make recommendations on how best to meet the unit's requirements. Provide staff training on POS Terminals and act as a resource person to the merchants.
• Act as a member of the Student Accounts (Systems) Development Committee; provide input to systems maintenance, modifications, and development projects. Verify and test system output reports and test system modifications.
• Offer front-line service to students; advise and direct them to the appropriate service department. Establish acceptable payment agreements (within published deadlines) with students who have small to large delinquent accounts. Negotiate payment arrangements with students and prepare formal Payment Agreement Contracts and provide Student and University Cashiering services to students an average of 4 to 8 hours a week.
• Participate in the optimization and a sound management of the accounts receivable and cashier operations; collect delinquent accounts, establish acceptable payment arrangements, take appropriate action with regard to the collection of overdue accounts, post adjustments, account flags and special notations to students' accounts as necessary, process retroactive adjustments and provide guidance to other Accounts Clerks (in­person) and to Service Assistants (via telephone).
• Provide information and services related to students’ accounts and cashiering operations: answer complex account inquiries, research and verify account transactions and balances, respond in writing to student inquiries, act as a resource person for Student Accounts Clerks and the Birks Student Service Center and provide University Cashiering services to students, faculty and staff.

Requirements

• Diploma of Collegial Studies (3-year technical program) and two to four years of related work experience.
• Knowledge of and work experience with online database systems.
• Knowledge of and work experience with PC hardware and software in a networked Windows™ environment.
• Knowledge of online database query and reporting tools.
• Good knowledge (Intermediate level) of Excel (to create, modify and format charts, and use financial functions), of Word (to create templates, format and create complex tables, and create mail merges); proven experience using e-mail and Internet applications and prior experience entering data into a database.
• Good knowledge of spoken and written English (Level 4) in order to compose and proofread correspondences, and to advise staff and students about university policies. Knowledge of spoken French (Level 3) in order to answer inquiries for routine to complex information from students, other employees and members of the public and knowledge of French reading comprehension (Level 3).
• Demonstrated ability to handle projects with limited supervision, requiring attention to detail.
• Excellent interpersonal, listening and problem solving skills.
• Ability to work as part of a team and to work independently.
• Proven experience working with the public is highly desirable; customer service skills.
• Knowledge of on-line systems (Banner, SIMS, SIS).

Salary

$25.43 - $30.64 per hour

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by March 26, 2013, to:

Josy Cirella
Concordia University
Department of Human Resources
S-FB 1130
1455, boul. de Maisonneuve O.
Montréal (Québec) H3G 1M8

Fax: (514) 848-2844

Email:
External Candidates - hr-employment@concordia.ca
Internal Candidates - eed-employment@concordia.ca
(please enter your Employee ID number in the subject line)

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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