SENIOR GRADUATE SERVICE TEAM ASSISTANT (P4794)

ENROLMENT SERVICES

Scope

Reporting to the Undergraduate and Graduate Service Team Supervisor, the incumbent maintains graduate student records and performs the assessment and follow-up of graduation applications. He/she also coordinates the daily activities of the Graduate Studies Service Team Assistants.

Primary responsibilities

• Coordinate and monitor the activities of the Graduate Service Team Assistants to ensure assigned tasks are carried out; provide the training of new staff as required; provide and update graduate information for Summer Schedule.
• Evaluate graduation applications and determine whether the applicant has satisfied all requirements including non-course component requirements to obtain a certificate, diploma or degree.
• Interpret and validate decisions on internal documents from Various sources; update the graduate student record using the Student Information Management System (SIMS) and correct errors that are identified, including admission-based data; adapt work techniques to accommodate policy changes; ensure that the degree audit system is maintained and updated.
• Respond to requests and resolve issues for graduate students, School of Graduate Studies, faculty, staff and external institutions; refer students to appropriate source as required.
• Verify that supporting documents required for a student’s file are obtained and are readily retrievable.
• Build graduate Independent, INTU, Visiting and Exchange student programs, correct and adjust deferred admission requests, process registration and transfer credits.
• Perform queries for departmental requests using the Special Request System.
• Assist departments with online graduate registration.
• Perform other duties in support of the operation of the unit.

Requirements

• Diploma of Collegial Studies (Two year DEC) and two to four years of related work experience.
• Good spoken and written English (Level 4) in order to communicate effectively with students, staff and faculty, and basic spoken French (level 3) to answer general inquiries.
• Basic knowledge of Word (to create and update documents).
• Excellent interpersonal and communication skills with the ability to deal firmly but politely with students and other concerned parties.
• Excellent organizational skills with the ability to prioritize and work under pressure with frequent interruptions.
• Keen attention to details.
• Ability to coordinate a small working group with minimal supervision.
• Excellent analytical and problem-solving skills in order to support and participate in the implementation of projects from conception to completion.
• Sensitivity to students’ concerns.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.

Salary

$25.74 - $30.99 per hour (Pay equity adjusted salary rate)

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by February 19, 2013, to:

Elvira Fiorentino
Concordia University
Department of Human Resources
S-FB 1130
1455, boul. de Maisonneuve O.
Montréal (Québec) H3G 1M8

Fax: (514) 848-2844

Email:
External Candidates - hr-employment@concordia.ca
Internal Candidates - eed-employment@concordia.ca
(please enter your Employee ID number in the subject line)

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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