AIS SUPPORT TECHNICIANS (P1592/P1593)

ADVANCEMENT AND ALUMNI RELATIONS

Note

This posting represents two permanent, full-time positions

Scope

Reporting to the Manager, Advancement Information Systems, the incumbent is responsible for providing and coordinating front-line technical support to the Advancement & Alumni Relations operation, including optimizing the management of the Advancement database, system interfaces, technical equipment, and software applications.

Primary responsibilities

• Assist with the maintenance, production and implementation of data extract tools, queries and reports from the Advancement database system.
• Conduct business needs assessment with users to develop new or maintain existing web tools.
• Create and maintain both printed and online forms and templates.
• Participate in the design, development, and maintenance of Banner Advancement and other customized web applications related to Banner.
• Maintain datamarts that complement Banner Advancement (ex. Alumni DataCarte, SIS undergraduates, Online self-serve users).
• Assist the Manager in maintaining and generating statistical reports on all technical support requests and on the performance and usage of the Advancement web pages.
• Train end-users on equipment and systems.
• Prioritize, coordinate and track requests for support; maintain a detailed log for technical support requests and their resolution.
• Coordinate and perform software and hardware installations, configurations, and upgrades (i.e.: testing, implementing, diagnosing, repairing, maintaining, and upgrading value-added solutions and applications on desktops, servers, and peripherals.
• Assist in organizing and testing performance and functionality of upgrades to the Advancement database system.
• Assist with file server administration and maintenance that includes managing user accounts, file backups (i.e. establish and manage schedules, scripts and procedures), system updates; as well as monitoring, resolving, and implementing protective measures to desktop virus infections and malicious attacks (i.e. hacks).
• Assist the Manager in establishing and then implementing disaster recovery/contingency plans for desktop support.
• Maintain AIS technical documentation (i.e. software installations) and user documentation (i.e. AIS handbook, quick reference inserts).
• Research price quotations, and place/track orders and technical support requests on software/ hardware purchases, as well as hardware repairs with vendors, suppliers, and the Purchasing department.
• Generate data extracts and report requests using query and report writing tools as per user defined specifications.
• Perform and coordinate network account administration and database administration/maintenance (i.e. database security, user accounts).
• Perform other related duties and special projects as assigned.

Requirements

• Diploma of College Studies (Three-year technical program) in Computer Technology or in a discipline relevant to the main responsibilities of the position and two to four years’ experience in information systems and technical support (desktops, servers, and peripherals).
• Experience with report analysis, query language and report writing tools.
• Experience with fundraising database software applications in an Oracle-based environment is desirable.
• Extensive knowledge of Microsoft and Adobe software applications (i.e. MS Office and Adobe Photoshop), Microsoft operating systems, database structures, networking technologies and Help Desk operations.
• Demonstrated ability to work on multiple projects simultaneously, meet deadlines, and handle high volume of enquiries and requests for support.
• Organized and quality-oriented responsible professional with strong interpersonal and customer relations skills.
• Quick learner with ability to work well both independently and in a team in a support/services environment.
• Self-motivated with desire to take initiative, strong analytical and problem solving skills.
• Very good spoken and written English (Level 4) in order to communicate effectively with internal and external contacts.
• Available to work flexible schedules as needed.
• Physical ability to lift and carry a wide range of equipment several times a day – at times may be required to lift and carry equipment weighing 30kg –as attested by successful completion of medical evaluation to University’s satisfaction.

Salary

$19.25 -28.90 per hour

Union/Association

CUUSS-TS

Interested applicants must submit a curriculum vitae with a covering letter by December 10, 2012, to:

Elvira Fiorentino
Concordia University
Department of Human Resources
S-FB 1130
1455, boul. de Maisonneuve O.
Montréal (Québec) H3G 1M8

Fax: (514) 848-2844

Email:
External Candidates - hr-employment@concordia.ca
Internal Candidates - eed-employment@concordia.ca
(please enter your Employee ID number in the subject line)

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

Return to current postings