SENIOR UNDERGRADUATE SERVICE TEAM ASSISTANT (P4092A)

ENROLMENT SERVICES

Note

This is a full-time, temporary maternity leave replacement effective until January 1, 2014.

Scope

Reporting to the Undergraduate and Graduate Service Team Supervisor, the incumbent maintains undergraduate student records and performs the assessment and follow-up of graduation applications. He/she also coordinates the daily activities of the Undergraduate Service Team Assistants.

Primary responsibilities

• Coordinate and monitor the activities of the Undergraduate Records Assistants to ensure assigned tasks are carried out; provide training as required.
• Evaluate incoming graduation applications and determine whether the applicant has satisfied all requirements to obtain a certificate or degree; compute the graduation Grade Point Average and select potential candidates for graduation awards; populate and maintain the graduation database and degree audit system.
• Ensure that supporting documents required for a student’s file are obtained from the appropriate sources and are collated in a readily retrievable and approved standard format in a timely manner.
• Review and update the student record using the Student Information Management System (SIMS) and correct errors that are identified; adapt work techniques to accommodate policy changes.
• Respond to requests from students, faculty and staff. Refer students to appropriate source as required.
• Confer with academic departments with regards to the student record and graduation related matters.
• Build undergraduate Independent, INTU, Visiting and Exchange student programs.
• Process documents related to graduation and/or letter requests in accordance with established guidelines, including coding on SIMS, barcoding the documents and preparing them to be scanned.
• Perform other duties in support of the operation of the unit.

Requirements

• Diploma of Collegial Studies (two-year DEC) and two to four years of related work experience.
• Good spoken and written English (Level 4) in order to communicate effectively with students, staff and faculty; basic spoken French (level 3) to answer to general inquiries.
• Basic knowledge of Word (to create documents).
• Excellent interpersonal and communication skills with the ability to deal firmly but politely with students and other concerned parties.
• Excellent organizational skills with the ability to multitask and work under pressure with frequent interruptions.
• Keen attention to details; sensitivity to students’ concerns.
• Excellent analytical and problem solving skills in order to support and participate in the implementation of projects from conception to completion.
• Ability to coordinate a small work group with minimal supervision.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.

Salary

$25.74 – $30.99 per hour (Pay equity adjusted salary rate)

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by November 1, 2012, to:

Elvira Fiorentino
Concordia University
Department of Human Resources
S-FB 1130
1455, boul. de Maisonneuve O.
Montréal (Québec) H3G 1M8

Fax: (514) 848-2844

Email:
External Candidates - hr-employment@concordia.ca
Internal Candidates - eed-employment@concordia.ca
(please enter your Employee ID number in the subject line)

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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