STUDENT SERVICES ASSISTANT (P3878C)

SCHOOL OF EXTENDED LEARNING

Scope

Reporting to the Assistant Director of the Centre for Continuing Education or designated administrator, the incumbent will provide front line services to current and prospective students, staff, faculty and individuals external to Concordia University regarding academic and administrative matters relating to the program offerings of the School of Extended Learning, with primary responsibility for the French as a Second Language Program.

Primary responsibilities

• Ensure that the daily administrative requirements of the unit are met; liaise with students and instructors to alleviate any problems.
• Respond to all telephone, in-person and e-mail inquiries received; assist current and potential students with part-time course and full-time program requirements, application/registration procedures, immigration policies, regulations and procedures, medical insurance, tuition fees, accommodations and refund policies; register students, collect fees and prepare letters of acceptance for international students; assist students with immigration, health, cultural and financial problems.
• Input, modify and maintain course/section, instructor, and student information; prepare class lists, grade sheets, course posting documents, instructor seniority and probation lists, teaching contracts, and other Instructor/Union reports.
• Verify that students have satisfied program requirements and prepare certificates and/or diploma for signature and distribution.
• Prepare correspondence and student requested documents, including letters of attestation, official and unofficial transcripts and the like.
• Validate the Centre’s daily transaction shifts; verify collected revenues and prepare the Centre’s daily bank deposits.
• Perform other duties as required in support of the operation of the unit and undertake other responsibilities as required by the Assistant Director; assist other departments within the School, as required.

Requirements

• Attestation of College Studies (ACS) in a relevant field and two to four years of related work experience; experience working in a university environment is a definite asset.
• Good spoken and written English and French (Level 4) to communicate with students and faculty and to draft correspondence and produce letters.
• Intermediate knowledge of Word and Excel to create and format documents and spreadsheets.
• Knowledge of electronic mail systems and very good data entry skills are a requirement; knowledge of SIS and web-based applications are definite assets.
• Superior organizational skills and the ability to multitask; ability to work both independently and in a team.
• Superior communication and interpersonal skills; sensitivity to diverse cultures and the ability to work under pressure and to meet deadlines are definite assets.
• Availability to work extended hours throughout the year.

Salary

$20.58– $24.48 per hour (Pay equity adjusted salary rate)

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by April 2, 2013, to:

Elvira Fiorentino
Concordia University
Department of Human Resources
S-FB 1130
1455, boul. de Maisonneuve O.
Montréal (Québec) H3G 1M8

Fax: (514) 848-2844

Email:
External Candidates - hr-employment@concordia.ca
Internal Candidates - eed-employment@concordia.ca
(please enter your Employee ID number in the subject line)

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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