SERVICE ASSISTANT (P3824A)

HEALTH SERVICES

Scope

Reporting to the Department Coordinator, the incumbent provides a welcoming and caring environment for the University community by providing front-line customer service and supporting the daily operations of Health Services.

Primary responsibilities

• Provide front-line reception for high-volume walk-in traffic of students, staff, and faculty and outside community; provide office support and prepare correspondence for clinical services; receive and process payments for personal and medical supplies including immunizations.
• Prepare confidential medical dossiers and ensure that files are complete with laboratory reports, test results and specialist’ medical reports.
• Ensure that all patients have valid medical coverage or provide them with information on obtaining required health insurance coverage; re-process or charge the student account when insurance claims are refused.
• Identify urgent and emergency situations and ensure that the appropriate health professionals are immediately notified.
• Enter and modify information in the medical scheduling and data management system; compile medical statistical reports.
• Perform other duties in support of the operation of the unit.

Requirements

• Diploma of College Studies (two-year program) and one to two years related work experience. Previous experience working in a high-volume, service area is a highly desirable asset.
• Good spoken and written English (Level 4) in order to communicate with patients and visitors, give and interpret detailed information/explanations and to write correspondence. Basic spoken French (Level 3) in order to provide general information and to respond to in-person and telephone queries.
• Basic knowledge of Word (in order to create and format correspondence and documents).
• Keen attention to details.
• Superior organizational, communication, and interpersonal skills, with a strong emphasis on customer service.
• Ability to work under pressure and deal with a high volume of inquiries.
• Ability to work independently and interdependently within a multi-disciplinary team.

Salary

$20.53 – 24.48 per hour (Pay equity adjusted salary rate)

Union/Association

CUSSU

Interested applicants must submit a curriculum vitae with a covering letter by December 3, 2012, to:

Elvira Fiorentino
Concordia University
Department of Human Resources
S-FB 1130
1455, boul. de Maisonneuve O.
Montréal (Québec) H3G 1M8

Fax: (514) 848-2844

Email:
External Candidates - hr-employment@concordia.ca
Internal Candidates - eed-employment@concordia.ca
(please enter your Employee ID number in the subject line)

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Concordia University is committed to Employment Equity and encourages applications from women, Aboriginal Peoples, visible minorities, ethnic minorities, and persons with disabilities.

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